PRIVACY POLICY

WHAT INFORMATION DOES MACSTADIUM AND ITS AFFILIATES COLLECT?



We collect several types of information from and about visitors to our site(s) which are organized into three groups: Analytical Data, Personal Data and Visitor Contributions.



Analytical Data. MacStadium may collect the following analytic data: (a) Internet Protocol (IP) address; (b) Web pages requested; (c) Referring web page; (d) Browser used; (e) Access date and times; (f) information about your internet connection, (g) the equipment you use to access our websites or (h) usage details.



Personal Data. MacStadium may collect information about visitors by which they may be personally identified, including but not limited to: (a) First and Last Name; (b) Address; (c) Phone numbers; (d) Email addresses; (e) IP Addresses.



Visitor Contributions. MacStadium may collect and utilize information provided by Visitors that contains content created at the discretion of the visitor. This information may take the form of (a) Live Chat messages, (b) Telephone/voice- chat conversations, (c) Website product and service selections and orders or (d) Weblog comments.

HOW DO WE COLLECT INFORMATION?



We collect information from a variety of sources, including from you when you visit our site, communicate with us, or use our services; from our customers, who may provide information about their users or employers, including to manage accounts and services (such as name, contact, information and role) or as part of ad hoc data uploaded or provided to our hosted storage or systems; from third parties in connection with analytics or cookies deployed on our sites.



Web Visit and Communications. You may visit our site(s) in any of the following ways: (a) by using your browser to navigate to our websites; (b) by viewing an advertisement displayed on a third-party website that is served content by our web server or a web server affiliated with us; and/or (c) by viewing an email that is served content by MacStadium or a third-party web server. We collect information from these visits and when you choose to communicate with us.



Information We Collect through Automatic Data Collection Technologies. We may collect information from you automatically through data collection technologies, as described below. When you visit our websites, our server logs your IP address (a unique network address), the time and duration of your visit and the time and duration that you view of the pages on our websites. If you arrive at our websites by clicking a paid advertisement (including a paid search engine result) or a link in an email, then we will capture information that tracks your visit from that link. If you arrive at our websites by clicking a non-paid source, such as link in a non-paid search engine result or an unsponsored link on another website, we may capture information that tracks your visit from that source to the extent we are able to do so. We may also capture information about your computer system, such as your browser type and operating system. This information may be collected to improve web presentation and utilization. IP address may also be used for troubleshooting purposes.



Information You Provide Us. We may collect information from you directly when you provide it to us. The information we collect may include: (a) Information that you provide by filling in forms on our websites, which includes information provided at the time of registering to use our websites, subscribing to our services on a trial or ongoing basis, posting content, or requesting further services and orders; (b) Records and copies of your correspondence if you contact us, which includes information such as email addresses Live Chat messages, Telephone/voice-chat conversations and Weblog comments; and (c) Details of transactions you carry out through our websites and of the fulfillment of your orders, such as payment or financial information that is required before placing an order through our websites. You also may provide content to be published or displayed (“posted”) on public areas of our websites or transmitted to other users of the websites or third parties (“Visitor Contributions”). This information is posted and transmitted to others at your own risk. We cannot control the actions of other users of our websites with whom you may choose to share your Visitor Contributions. Therefore, we cannot guarantee that your Visitor Contributions will not be viewed by unauthorized persons.



Cookies. MacStadium’s site(s) uses 'cookies'. A cookie is a piece of data stored on the visitor's hard drive containing information about the visitor/user. Usage of a cookie enables us to track and target the interests of our users to enhance the experience on our site if a user rejects the cookie, they may still use our site. The only drawback to this is that the user may be limited in some areas of our site (for example, certain surveys or other such activities).



A cookie is a unique identifier that enables us to track information and target the interests of our visitors/users to enhance the experience on our website (i.e., help us identify the number of unique visitors to our website(s), and whether or not those visitors are repeat visitors and the source of their visits). If you do not wish cookies to be placed on your computer, you may still use our site but please note, permanently disabling cookies in your browser may hinder your use in some areas of our website(s).



Use of Automatically Collected Data. We may maintain automatically collected data or associate it with personal information we collect in other ways or receive from third parties. Additionally, web visit information may be tied to other information (including personal information) we collect from you through other sources or that you provide us. This helps us improve our websites and deliver a better and more personalized service, including by enabling us to (i) estimate our audience size and usage patterns, (ii) store information about your preferences, (iii) speed up your searches and (iv) recognize you when you return to our websites. The information automatically collected may be associated with any personal information you provide to us. We may use automatically collected information for aggregate or statistical purposes.

THIRD PARTY USE OF COOKIES.



Service Providers. Some content or applications, on our websites are served by third parties, including servers, content providers and application providers. These third parties may use cookies to collect information about you when you use our websites. The information they collect may be associated with your personal information or they may collect information, including your personal information, and collect information about your online activities over time and across different websites and other online services. We do not respond to “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party websites or online services.



Cloud Data Stored with MacStadium. MacStadium accesses, or views customer data and stores customer data to provide access to and to perform the Services. Please see What Do We Use This Information For? below for more information.



information regarding your medical or health condition, race or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sexual orientation, or other sensitive information.



Children’s Online Privacy Protection. Our websites are not designed for or directed to children under the age of 13, and we do not knowingly collect or maintain information about children under the age of 13.



If you believe that we might have any information from or about a child under the age of 13, please contact us at privacy@MacStadium.com or write us at: Privacy Data Officer, MacStadium, Inc., 3525 Piedmont Road, NE, Building 7, Suite 700, Atlanta, GA 30305.

WHAT DO WE USE THIS INFORMATION FOR?



We may use data we collect to operate our business and for a variety of purposes, including the following:

• To provide our site and its contents to you.
• To provide our Services. If you are a MacStadium customer, we provide you access to hosted systems and data stored with us. Depending on your services, we may also enable you to access and configure remote access to your Mac devices for your workforce. We provide customers the ability to manage particular user accounts.
• To set up your account, to process and display your transactions and payments, and to permit you to participate in interactive features on our site.
• To maintain, analyze, customize, and improve your experience on our site.
• To personalize our services for visitors and customers.
• To communicate with you and provide you information that you request from us, including marketing communications and promotions.
• To provide customer and technical support.
• To monitor and enforce our contracts, legal terms, acceptable use or other policies or similar terms.
• To comply with law and satisfy our regulatory and compliance obligations. Additionally, to support compliance efforts on behalf of others and ourselves that support our provision of services to you.
• To detect and prevent fraud, money laundering and other prohibited, illicit or illegal activity, and to protect the rights and vital interests of you, others, and ourselves.
• To address any existing or anticipated disputes.
• To otherwise operate our business, including support for transactions impacting our company as a whole (such as mergers, acquisitions, or asset purchases).
• To fulfill any other purpose for which you provide your information to us.
• For other purposes permitted by law, described to you when you provide your information or to which you consent.



As permitted by law, we may combine the information we gather about you in identifiable form, including information from third parties. We may use this information, for example, to improve and personalize our services, content, and advertising.

YOUR RIGHTS RELATING TO YOUR PERSONAL DATA



You may have certain rights relating to your Personal Data, subject to local data protection laws. Depending on the applicable laws these rights may include the right to:

• Access your Personal Data held by us
• Know more about how we process your Personal Data;
• Rectify inaccurate Personal Data and, taking into account the purpose of processing the Personal Data, ensure it is complete;
• Erase or delete your Personal Data;
• Restrict our processing of your Personal Data;
• Transfer your Personal Data to another controller, to the extent possible;
• Object to any processing of your Personal Data;
• Opt out of certain disclosures of your Personal Data to third parties;
• If you’re under the age of 13, or such other applicable age of consent for privacy purposes in relevant individual jurisdictions, opt into certain disclosures of your Personal Data to third parties;
• Not be discriminated against for exercising your rights described above;
• Not be subject to a decision based solely on automated processing, including profiling, which produces legal effects ("Automated Decision-Making"); and
• Withdraw your consent at any time (to the extent we base processing on consent), without affecting the lawfulness of the processing based on such consent before its withdrawal.



If you have an account, you may log into your account profile where you may review and change your personal information. You may also send us an e-mail at privacy@macstadium.com or click here to use an opt-out-form to request access to or correct or delete your personal information or if you believe that any personal information, we have about you has been or might be used inappropriately.



If you are a resident of California, please see our Additional Notice for California residents.

HOW TO EXERCISE YOUR RIGHTS



To exercise your rights, please contact us by using the information in the Contact Information section below. Your Personal Data may be processed in responding to these rights. We try to respond to all legitimate requests within one month unless otherwise required by law and will contact you if we need additional information from you to honor your request or verify your identity. If you are an employee of a MacStadium customer, we recommend you contact your employer’s system administrator and/or your employer’s point of contact with MacStadium for assistance in correcting or updating your information.



Some registered users may update their user settings, profiles, organization settings and event registrations by logging into their accounts and editing their settings or profiles.



To update your billing information, discontinue your account or request [return or deletion of your Personal Data] and other information associated with your account, please contact us by using the information in the section “Contact Information” section below.

YOUR RIGHTS RELATING TO CUSTOMER DATA



As described above, we may also process Personal Data submitted by or for a customer to our products and services. MacStadium is not responsible for and has no control over the privacy and data security practices of our customers, which may differ from those explained in this Privacy Statement. If your data has been submitted to us in our role as a processor by or on behalf of a MacStadium customer and you wish to exercise any rights you may have under applicable data protection laws, please inquire with the Customer directly.

HOW WE SECURE YOUR PERSONAL DATA



We take precautions including organizational, technical, and physical measures to help safeguard against accidental or unlawful destruction, loss, alteration, and unauthorized disclosure of, or access to, the Personal Data we process or use. While we generally follow our standards to protect Personal Data, no method of storage or transmission is 100% secure. You are solely responsible for protecting your password, limiting access to your devices, and signing out of websites after your sessions. If you have any questions about the security of our websites, please contact us by using the information below.

DISCLOSURE OF PERSONAL INFORMATION



We may share your information with third parties as reasonable to operate our business, to provide the websites to visitors and customers, as permitted or required by law, or as directed or authorized by you.



Affiliated Companies. We may share some or all of your information with our parent companies, subsidiaries, joint ventures, or other companies under common control with us.



Third Party Sharing. We work with third party parties to help us publish our sites and to support internal operations. We work with different types of third parties, presently including:

• Data hosting, storage, and cloud service providers;
• Payment processing companies;
• Security service providers;
• Technical and customer support providers;
• Analytics providers; and
• Marketing and promotions providers.



Professional Advisors, Law Enforcement and Regulators. We share your information with our professional advisors who provide legal, compliance, auditing, accounting, banking, consulting, or similar services, and with regulators, law enforcement, or government agencies to:

• comply with our legal and regulatory obligations, including those compliance obligations of federal, state, or local regulators
• protect our interests, property, or legal rights, or those of our customers or third parties;
• respond to a subpoena, court order, or similar law enforcement request, or when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of this Privacy Policy, Terms of Service or other applicable terms; and
• for other legal purposes, such as to enforce our terms and conditions, or to exercise or defend legal claims.



Corporate Transaction. In the event of a corporate transaction, we may share your personal information with companies or other entities in connection with, or during the negotiation of, any merger, sale of company stock or assets, financing, acquisition, restructuring, divestiture or dissolution of all or a portion of our business, or other similar event.



Other Disclosures. In addition to the above disclosures, we may disclose personal information in the event that we believe such disclosure is (i) necessary to provide our services or operate our business; (ii) in accordance with purposes we describe when you share it with us; (iii) permitted by law; or (iv) at your direction.

OPTING OUT OF COMMUNICATIONS



Marketing and other communications. You may receive marketing communications from MacStadium. You may opt out of receiving marketing emails by following the unsubscribe link in each email Please note that you may continue to receive non-marketing emails from us after you opt-out by clicking here.

INTERNATIONAL TRANSFER OF PERSONAL DATA



Your Personal Data may be collected, transferred to, and stored by us in the United States and by our affiliates and third parties disclosed above, that are based in other countries. Therefore, your Personal Data may be processed outside your country or jurisdiction, including in places that are not subject to an adequacy decision by the European Commission or your local legislature or regulator, and that may not provide for the same level of data protection.

Data Privacy Framework Program Compliance



MacStadium complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce.



MacStadium has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF.



MacStadium has certified to the U.S. Department of Commerce that it adheres to the UK Extension to the EU-U.S. Data Privacy Framework Principles with regard to the processing of personal data received from the United Kingdom in reliance on the UK Extension to the EU-U.S. DPF.



MacStadium has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF.



If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles, the UK Extension to the EU-U.S. DPF Principles, and/or the Swiss-U.S. DPF Principles, the Principles shall govern.



To learn more about the Data Privacy Framework (DPF) Program, and to view our certification, please visit Data Privacy Framework.

Dispute Resolution



In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, MacStadium commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF to JAMS, an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit Data Privacy Framework Resolution | JAMS Mediation, Arbitration, ADR Services for more information or to file a complaint. The services of JAMS are provided at no cost to you.

Arbitration



MacStadium is obligated to arbitrate claims and follow the terms as set forth in Annex I of the DPF Principles, provided that you have invoked binding arbitration by delivering notice to MacStadium and following the procedures and subject to conditions set forth in Annex I of Principles.



MacStadium is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).



MacStadium remains liable for any cases of onward transfers to third parties within its control.

CHANGES



MacStadium encourages all our visitors to periodically review our Privacy Policy to be aware of any updates. MacStadium reserves the right to update the Privacy Policy periodically, without notice. A change in the effective date will indicate that the Privacy Policy has been updated. Any changes to our Privacy Policy will become effective upon posting of the revised Privacy Policy on our website. The use of our website and our services following such changes constitutes our Visitor’s (and Customer’s) acceptance of the revised Privacy Policy then in effect. Any contractual agreements that are potentially in conflict supersede the Privacy Policy.



Please note that it is MacStadium’s policy to post any changes we make to our Privacy Policy on this website page will reflect a new Effective Date at the top of the page.