Focus on app development.
Leave the rest to us.
The MacStadium team of experts is standing by to support your team. Choose the support plan that’s right for you.
Choose the right support plan for your business
Basic
Quality, basic support.
Free
9am-5pm data center local time support via ticket portal and email
Access to knowledge base
Access to online trust center with standard security resources
Standard response times
General usage question: <2 business days
Environment impacted: <1 business day
Pro
Extra support for growing businesses with mission-critical workflows.
10% of annual spend
24x7 via ticket portal, email, and scheduled phone support
Dedicated time with a pool of solution experts for best practice consultation
Access to knowledge base
Access to online trust center
Customized MSA / DPA
Response to your vendor security questionnaire
Faster response times
Environment down/inaccessible: <1 hour
Premium
MacStadium is essential to your business. Partner with us.
20% of annual spend
24x7 via ticket portal, email, scheduled phone support, and dedicated Slack channel
Dedicated solution expert to consult on architectural and operational guidance, specific to your use case
Access to knowledge base
Access to online trust center
Customized MSA / DPA
Participation in your annual security audits and tabletop exercises
Escalated response times
Environment down/inaccessible: <30 minutes
"It was nice to have a partner that allowed us to focus on providing the software and the tools as opposed to dealing with the hardware."
Ray Sennewald
Senior Software Engineer
Certified secure
MacStadium is certified to the highest level of cloud security and data privacy. We meet or exceed the requirements of even the most demanding teams.
Mac hosting and virtualization expertise at your fingertips
Make the MacStadium team of experts an extension of your team. We can support you on everything from extended onboardings to firewall administration. Talk to us today about our Professional Services.
Contact Us